Withdrawal form

For distance purchases

How to exercise your right of withdrawal

If you are a consumer and have made a purchase at a distance, you generally have the right to withdraw from the contract within 14 calendar days, subject to the conditions and exceptions established by applicable consumer law.

You do not have to use this form to exercise your right of withdrawal. You may also contact us by email or provide another clear statement informing us of your decision to withdraw from the contract.

If you wish to use this form, please complete the information below and send it to info@kettalmobility.es .

Send your withdrawal notice to

Carousel E-commerce SL
Trading as Kettal Mobility
Calle Romería del Rocío 6
29640 Fuengirola, Spain
NIF: B16798274
Email: info@kettalmobility.es
Phone: +34 951 748 470

Model withdrawal form

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product / mobility scooter:
_______________________________________________

Order number:
_______________________________________________

Date ordered:
_______________________________________________

Date received:
_______________________________________________

Customer name:
_______________________________________________

Customer address:
_______________________________________________
_______________________________________________

Email / telephone:
_______________________________________________

Date:
_______________________________________________

Signature: (only required if this form is submitted on paper)

_______________________________________________

Before returning your scooter

Please contact us before arranging the physical return of your mobility scooter.

Mobility scooters are large products and normally require suitable transport or collection. We will provide you with information about the return procedure and, where applicable, the direct cost of returning or collecting the scooter.

Submitting this form informs us that you wish to exercise your right of withdrawal. Please do not send or transport the scooter before contacting us regarding the return arrangements.

Need help?

If you have questions about a cancellation or return, please contact us and we'll help you through the process.

Email: info@kettalmobility.es
Phone: +34 951 748 470

Kettal Mobility – Personal service before, during and after your purchase.