Guarantee

Name: Kettal Mobility
Address: Calle Romería del Rocío 6, Quick Office, Fuengirola, Málaga, 29640, ES
Telephone: +34 951 748 470

3-Year Legal Guarantee for Your Peace of Mind

At Kettal Mobility, we want you to feel confident in your purchase – both when choosing your mobility scooter and long after it has been delivered.

All new KETTAL mobility scooters sold to consumers are covered by the 3-year legal guarantee of conformity provided under Spanish consumer law.

This legal guarantee protects you if your scooter does not conform to the contract during the applicable guarantee period. Your statutory rights apply independently of any additional commercial warranty or service that may be offered.

What Does the Legal Guarantee Cover?

The legal guarantee applies where a mobility scooter does not conform to the sales contract or does not meet the applicable legal requirements concerning its description, quality, functionality, durability or normal intended use.

If a lack of conformity arises during the applicable legal guarantee period, you may be entitled to the remedies provided by Spanish consumer law.

Depending on the circumstances, these remedies may include repair or replacement and, where the legal requirements are met, a price reduction or termination of the contract.

Repair, Replacement & Other Remedies

Where a product does not conform to the contract, Kettal Mobility will assess the issue and assist you in accordance with your statutory consumer rights.

Where repair or replacement is legally appropriate, the necessary measures to bring the scooter into conformity will be carried out in accordance with applicable consumer law.

If repair or replacement is not possible, cannot be completed within the applicable legal requirements, or if the conditions established by law are otherwise met, you may be entitled to a price reduction or termination of the contract.

Batteries & Components Subject to Wear

Some components, including batteries, tyres, upholstery and other parts subject to regular use, may naturally deteriorate over time.

Normal wear and tear is not in itself a lack of conformity.

However, batteries and other components remain covered by your statutory consumer rights where a defect or lack of conformity falls within the scope of applicable Spanish consumer law.

How to Report a Guarantee Issue

If you experience a problem with your mobility scooter, please contact us and describe the issue as clearly as possible.

Please have your proof of purchase or order confirmation available. Photographs, videos or other information may also help us assess the problem more quickly.

Our team will review the information and advise you on the next step. Where necessary, we may arrange an inspection, repair, replacement or another remedy in accordance with your statutory rights.

Situations Not Normally Considered a Lack of Conformity

The legal guarantee does not normally apply to problems resulting solely from circumstances such as:

Normal wear and tear
Accidental damage
Misuse or neglect
Damage caused by incorrect charging, storage or maintenance
Unauthorised modifications or repairs
Failure to use or maintain the scooter in accordance with the manufacturer's instructions

These circumstances are relevant where they are the cause of the problem. Nothing in this policy limits any mandatory rights available to consumers under Spanish law.

Your Statutory Consumer Rights

The legal guarantee described above forms part of your statutory rights as a consumer under applicable Spanish law.

Nothing in this Guarantee Policy excludes, restricts or reduces any mandatory consumer rights available to you.