Privacy Policy

Your Privacy Matters to Us

At Kettal Mobility, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request information or purchase products or services from us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection legislation.

Who We Are

The data controller responsible for the processing of your personal data is:

Caroulsel E-commerce SL
Trading as Kettal Mobility
Calle Romería del Rocío 6
Spain
NIF: B16798274
Email: dataprotection@kettalmobility.es
Phone: +34 951 748 470

What Personal Data We Collect

Depending on how you interact with us, we may collect and process personal information such as:

Name
Postal and delivery address
Email address
Telephone number
Order and purchase information
Information you provide when contacting our customer service
Payment-related information necessary to process your purchase
Technical information relating to your use of our website, such as IP address, browser information and cookie data where applicable

How We Use Your Personal Data

We may use your personal data to:

Process and manage your orders
Arrange delivery of your mobility scooter
Communicate with you regarding your purchase
Provide customer service and after-sales support
Manage warranty claims, returns and complaints
Respond to enquiries and requests for information
Comply with accounting, tax and other legal obligations
Maintain the security and functionality of our website
Send marketing communications where we have a lawful basis to do so

Legal Basis for Processing Your Data

We only process your personal data when we have a lawful basis to do so.

This may include:

Performance of a contract – for example, when processing your order, arranging delivery or providing warranty service.
Legal obligations – where we are required to retain or process information for accounting, tax or other legal purposes.
Legitimate interests – where necessary for the operation, security and improvement of our business and customer service, provided that your rights and interests do not override those interests.
Consent – where you have specifically agreed to a particular use of your personal data, such as certain marketing communications or non-essential cookies.

How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purpose for which it was collected.

Information relating to purchases, payments, warranties and customer service may be retained for the period necessary to fulfil our contractual and legal obligations and to establish, exercise or defend legal claims.

Where processing is based on your consent, we will retain the relevant information until you withdraw your consent or the information is no longer required, unless we have another lawful reason to retain it.

Who We Share Your Data With

We do not sell your personal data.

Where necessary to provide our services, personal data may be shared with trusted third parties such as:

Delivery and logistics providers
Payment service providers and financial institutions
IT, website hosting and technical service providers
Professional advisers such as accountants or legal advisers
Public authorities where disclosure is required by law

We only share personal data where necessary and require service providers processing data on our behalf to handle it appropriately and securely.

International Data Transfers

Some of the service providers we use may process personal data outside the European Economic Area (EEA). Where this occurs, we take appropriate steps to ensure that your personal data receives a level of protection consistent with applicable data protection law, including the use of recognised safeguards where required.

Your Data Protection Rights

Under the GDPR, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of your personal data in certain circumstances
Restrict the processing of your personal data in certain circumstances
Object to certain types of processing
Request data portability where applicable
Withdraw your consent at any time where processing is based on consent
Not be subject to certain decisions based solely on automated processing, including profiling, where applicable

We do not currently use your personal data to make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

To exercise any of these rights, please contact us at dataprotection@kettalmobility.es .

Your Right to Make a Complaint

If you believe that your personal data has not been handled correctly, you have the right to lodge a complaint with the competent data protection authority. In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use the site and improve their experience.

Cookies may include:

Necessary cookies – required for the website to function correctly.
Preference cookies – used to remember choices and settings.
Analytics cookies – where used and accepted, these help us understand how visitors interact with our website.
Marketing cookies – where used and accepted, these may help us measure advertising or provide more relevant marketing.

Non-essential cookies are only activated where required consent has been obtained. Visitors must be able to accept or reject non-essential cookies and change their preferences at any time through the cookie settings available on the website.

Necessary cookies may be used without consent where they are strictly required to provide the website or a service requested by the user.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.

Questions About Your Personal Data?

If you have any questions about this Privacy Policy, how we use your personal data or how to exercise your rights, please contact us.

Data Controller: Caroulsel E-commerce SL
Trading as: Kettal Mobility
NIF: B16798274
Email: dataprotection@kettalmobility.es
Phone: +34 951 748 470

Kettal Mobility – Your privacy, security and trust matter to us.

Last updated: October 2025